Human welcome, AI Brain.
Our challenge is to make technology more human.
Lumi is the conversational AI that anticipates your guests’ needs in up to 50 languages, transforming unstaffed receptions into five-star experiences.
Empower your staff
The 24/7 Guest Experience,
perfected.
Stop wasting human potential on repetitive check-ins and routine questions. Lumi takes over the 24/7 workload, liberating your team to focus exclusively on high-value guest relations and genuine hospitality.
Native support for up to 50 languages
Autonomous Knowledge & Forms
A self-learning core that automatically updates your facility’s info, routing data directly into your existing ecosystem.
Proactive Journey Workflow
hybrid communication
Native support for up to 50 languages
Transitions effortlessly between AI assistance and human staff, ensuring guests always receive the exact level of support they need.
OUR LIVING demo sites
Tested and proven in our own spaces
Lumi isn’t just a theoretical concept. It is the active, beating heart of our own daily operations. We continually test, refine, and perfect its intelligence across our proprietary locations before bringing it to yours.
15,000+
Monthly Interactions
Handled completely autonomously across text, voice, and interactive kiosks.
85%
Zero-Touch Resolution
Of all guest and member requests are resolved by Lumi without any human intervention.
40+ hours
Saved per Week
Time liberated for our staff in each facility, allowing them to focus on high-value human relationships.
4.9/5
Guest Satisfaction
Average rating from real users interacting with our Phygital Assistant for their daily needs.
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